Customer Profiles

The Children's Hospital provides complete pediatric care at its main campus and through a network that includes two emergency locations, three community based, after-hours care sites and nine specialty care centers throughout the Denver area. For more than a decade, U.S. News & World Report has recognized The Children's Hospital as one of the nation's top ten children's hospitals. The Children's Hospital ranked fourth in the magazine's "America's Best Children's Hospitals" issue published in August 2007. 

Just Associates' Services:

• Interim HIM Departmental Management
• EMPI Consulting and Cleanup Services - Epic, Initiate, SoftMed, TPA, Physical Records
• HIM Departmental Operations Assessment
• Support for EMPI upgrade: Aligndex to Initiate 7.0 improving algorithm configuration for pediatrics
• EMPI Management
• EMPI Analyst role definition and training for eliminating duplicate medical records and preventing new issues from occurring

Jackson Hospital is a 344 bed, community, not-for-profit hospital serving Montgomery and the Alabama River Region. This single facility was planning to add a diagnostic imaging and urgent care facility in the coming year. In anticipation of this growth, they were implementing several McKesson applications and they requested assistance in cleaning their McKesson Star MPI.

Just Associates' Services:

• Data Analysis - to identify possible duplicate records in McKesson STAR
• MPI Cleanup- eliminating duplicate medical records through verification and merging of confirmed duplicates in McKesson Star and several downstream McKesson applications

Methodist Le Bonheur Healthcare operates 6 hospitals in the Memphis area. Methodist is affiliated with the University of Tennessee and the University of Memphis and operates over 1,400 beds. 

Just Associates' Services:

• EMPI Assessment to determine extent of duplicate record issue and development of a cleanup strategy
• MPI Cleanup - reviewed, verified and merged of confirm duplicate records, eliminating duplicate medical records from their system
• External data analysis for both duplicate and overlap records
• Data Migration - uncovered data mapping errors
• Assisted with proper person record settings in Cerner Millennium
• Patient Access - improved operational processes including job descriptions, naming conventions, search routines and patient access functions

Exempla Healthcare consists of 3 hospitals and a network of clinics located throughout the Denver metro area. It is a not-for-profit, community based organization sponsored by the Sisters of Charity of Leavenworth Health System. Operating 1,176 beds, Exempla is affiliated with Kaiser Permanente.

Just Associates' Services:

• External data analysis of multiple databases
• Review, verification and merging of confirmed duplicate records in multiple systems including Meditech, Epic and Sun's eIndex
• Consulting project to assess data capture process, accuracy of data exchange and integration
• EMPI consulting including selection requirements for RFP
• EMPI system implementation assistance
• Data Migration Services
• IDMaster® workflow software for eliminating duplicate medical records

Peninsula Regional Medical Center (PRMC) is a 366 bed tertiary care facility located in the center of the Delmarva Peninsula in Salisbury, Maryland. PRMC was looking for assistance in converting from the use of a social security number as a primary patient identifier to a medical record number. PRMC was using McKesson STAR as its registration system and McKesson Horizon Patient Folders as its clinical information system.

Just Associates' Services:

• Data Migration/Conversion Consulting – McKesson systems
• Project Management
• Test Plan Development
• Unit Testing

Truman Medical Centers (TMC) is a two-hospital, not-for-profit health system located in Kansas City, Missouri. TMC uses Cerner Millennium for a variety of clinical and ancillary applications including pharmacy, laboratory, radiology, and ED. TMC previously had Cerner Classic and migrated to these Millennium applications.

TMC requested assistance in analyzing their data for possible duplicates, reviewing their Cerner Millennium ESI/EMPI configuration settings and evaluating the duplicate management process. The objective was to improve Millennium's ability to prevent data integrity errors, identify causes of person record data integrity errors in Millennium and assess the patient identity data capture process.

Just Associates' Services:

• Data Analysis of Cerner Millennium database
• EMPI Consulting
• Patient Access Consulting

Vanderbilt University Medical Center (VUMC) is a 600 bed, comprehensive healthcare facility dedicated to patient care, research, and biomedical education. Its reputation for excellence in each of these areas has made Vanderbilt a major patient referral center for the Mid-South. The hospital is home to the region's only Level I Trauma Center as well as the region's only Level IV Neonatal Intensive Care Unit. VUMC uses McKesson Healthquest for inpatient registration, scheduling and ADT, and they use Epic for outpatient services. VUMC also uses an internally developed electronic health record for both inpatient and outpatient clinical information. 

VUMC contracted with Just Associates to provide an in-depth review of the Patient Access Assessment Report performed by Vanderbilt. This project included review of patient access policies, procedures and performance and recommendations to mitigate duplicate record creation. Additionally, Just Associates was asked to provide recommendations regarding the Epic Identity application.

Services Provided:

• Patient Access Consulting
• EMPI Consulting